Working with encrypted files in Microsoft Office Web Apps
Microsoft Office 365 web apps (Word, Excel, PowerPoint, Teams, etc.) are not supported by SmartEncrypt. When you open an encrypted office file with an Office web app, you will receive a warning that the app is unable to open the document.
To overcome this, we recommend that you configure your document libraries to open in the Desktop Client by default. To do this:
- Go to the Document Libraries Settings > Advanced settings
- Configure the option Opening Documents in the Browser to Open in the client application
Working with encrypted files in SharePoint and Teams
Because SharePoint is is a web-based document management system, SmartEncrypt can't communicate directly with files stored SharePoint. SharePoint uses a different form of communication for file operations to that of file operations on a local ...
Error message when trying to view encrypted PDF files in a web browser
Even if you have the correct encryption key, it is not possible to use web browsers such as Google Chrome and Microsoft Edge to view encrypted files. This is because the built-in PDF viewer in web browsers are not able to view protected PDF files. ...
Office365 Search fails to return encrypted files in search results
Files encrypted by SmartEncrypt are encoded (scrambled) and as such, Office365 Search is unable to read the files to allow users to search for a file by its contents. In order to optimise search for encrypted files, we recommend that you configure ...
Known Issues & Limitations - Windows
Known Issues Microsoft Office Encrypted Microsoft Word and PowerPoint files not opening in desktop app from SharePoint Online or Teams When attempting to open an encrypted Microsoft Word or Powerpoint via the desktop app from SharePoint Online via a ...
How to send log files to SmartEncrypt Support
Log files capture all internal events while SmartEncrypt is running. Technical support may ask you to send log files to help us troubleshoot issues such as unexpected behaviour, bugs and incompatibilities with other software. The SmartEncrypt clients ...