SmartEncrypt Service Error when launching SmartEncrypt
I received a SmartEncrypt Service Error when launching SmartEncrypt
If you have recently installed or upgraded SmartEncrypt without restarting your device, you will likely receive the following error when you try to start the software.
This occurs when a restart of your device is required to correctly complete the installation. Once you restart your device, SmartEncrypt should relaunch without error on startup.
Encryption Permission Error when trying to encrypt certain locations
If you try to encrypt files or folders in some locations, you may encounter the following error: This occurs when the user does not have permission to encrypt files for the given location because: there is an existing encryption rule active for the ...
Using SmartEncrypt with MYOB PDF Manager
MYOB PDF Manager uses a licence file on a network to track instances of the software used in real-time. Due to the way in which SmartEncrypt third-party libraries work, SmartEncrypt installation on Windows machines causes a slight change in ...
SmartEncrypt Login Expired
Why have I been logged out of SmartEncrypt? In order to protect your encrypted files, the SmartEncrypt software regularly verifies whether or not you are authorised to access your files against the remote server. If you are disconnected from the ...
Error message when trying to view encrypted PDF files in a web browser
Even if you have the correct encryption key, it is not possible to use web browsers such as Google Chrome and Microsoft Edge to view encrypted files. This is because the built-in PDF viewer in web browsers are not able to view protected PDF files. ...
How to send log files to SmartEncrypt Support
Log files capture all internal events while SmartEncrypt is running. Technical support may ask you to send log files to help us troubleshoot issues such as unexpected behaviour, bugs and incompatibilities with other software. The SmartEncrypt clients ...